The Archives

Thinking
Coaching: Understanding Perfect “if only” Execution
11.02.09 | Permalink | 2 Comments

I was thinking about Pat Head Summit, the ladies basketball coach for University of Tennessee, this afternoon and how her goal of the team is perfect execution of the plays. And you’re welcome for stating the obvious, but this really sank in today in a very different way than ever before. I view coaches as [...]
Business, Marketing
Consultants, Freelancers, Lend Me Your Ears
09.07.09 | Permalink | 1 Comment

Do you ever read something that seems to haunt you?
I woke up in the middle of the night in cold sweats thinking about this one. I read a Seth Godin post over the weekend, and, as usual, his words struck a chord. This time, however, I could not just post a tweet and go on [...]
Business, Customer Service
Get the Tip
06.15.09 | Permalink | 6 Comments

Why do we tip 15% and not 10%? 20% instead of 15%? Sure, it is some sort of ransom “to insure prompt service,” but really we tip based upon our expectations. If we expect lousy service and they exceed the expectations, we generously tip. If we expect Class A service but are delivered a Waffle [...]
Age of Conversation, Press, social media
Announcing Our Social Networking Marketing Venture
02.27.09 | Permalink | Comment?

Today Carly Harrington wrote a nice piece about Shawn Van Dyke and I in the Knoxville News Sentinel. Shawn and I have been throwing around ideas about the web as a series of spokes around a central web hub for a few months.
Think a hub and spokes concept, with the hub being the Web site [...]
twitter
How Does Twitter Work in Business?
08.17.08 | Permalink | Comment?

I have been talking about the use of Twitter in business lately. Being a lazy ass twitter user for a few years, I know there is power in the ridiculously short conversation system, but I just don’t know what it is. One of the best uses that I have seen is with Twinkle (an iPhone [...]
New Business, search engine marketing, search engine optimization
Watch This…
07.23.08 | Permalink | Comment?

A friend told me today that he thinks God says, from time to time, in the best Jeff Foxworthy voice, “Watch this…” Then someone’s life is totally uprooted and changed around.

That is what is happening right now. This summer I found out that we are expecting number three, and this week I found out that [...]