We’re All In the (Customer) Servic...

Tweet [wp_connect_like_button href="http://www.jeremyfloyd.com/?p=771" send_button="disabled" layout="standard" width="600" show_faces="enabled" verb="like" colorscheme="light" font="arial" ref="" /] Several months ago, I read Tony Hsieh’s Delivering Happiness. The words on the page were comfortable like slipping on a pair of broken-in house shoes. As I have transitioned in my career from a front-line customer contact to a consultant, I have met so many people that consider customer service to be...

Customer Service & The Tale of Two ...

Tweet We are all in the customer service business. Sometimes we don’t correctly identify our “customers,” but we are all in the customer service business nevertheless. In the course of the next three posts, I am going to tell two personal customer service stories, and in the third I’ll reflect on some of the principals that deliver a remarkable experience. First Story About three weeks ago, I was returning from Tijuana, Mexico where I spent a week with a group of about 10 guys working...