Comments on: Get the Tip http://www.jeremyfloyd.com/2009/get-the-tip/ Marketing, Business, and Leadership with a Philosophical Flare... Fri, 13 Jan 2012 05:07:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Lew http://www.jeremyfloyd.com/2009/get-the-tip/comment-page-1/#comment-57228 Lew Tue, 16 Jun 2009 01:52:44 +0000 http://www.jeremyfloyd.com/?p=571#comment-57228 I agree that the waiter or the sushi chef could have pointed out the shortage of help and given you an option rather that pack in more customers to make more money. That way you would probably feel okay in going back to that restaurant. Too often we fail to communicate because political correctness. I prefer to communicate what is on my mind often for the benefit of that establishment. For instance last Friday I spent the night in a local hospital. I was told the cardiac doctor had left for the day and I would have to stay another night in the hospits to get his take on the procedure. I communicated with my male nurse and asked him to relay to my doctor that I needed to be discharged and let them call me when they get the results of the procedure. I wrote a note for the hospital that they should ask the doctor to come back and read the echogram or have a backup doctor to do it. I received a call from the hospital today and they agreed with me and said they would make that a matter of concern to the hospital for a possible change in policy. After that doctor has a responsibility for the whole day. If it is a full service hospital on the weekends as I was told in the emergency room they should have a doctor or a backup there all the time. I agree that the waiter or the sushi chef could have pointed out the shortage of help and given you an option rather that pack in more customers to make more money. That way you would probably feel okay in going back to that restaurant. Too often we fail to communicate because political correctness. I prefer to communicate what is on my mind often for the benefit of that establishment. For instance last Friday I spent the night in a local hospital. I was told the cardiac doctor had left for the day and I would have to stay another night in the hospits to get his take on the procedure. I communicated with my male nurse and asked him to relay to my doctor that I needed to be discharged and let them call me when they get the results of the procedure. I wrote a note for the hospital that they should ask the doctor to come back and read the echogram or have a backup doctor to do it. I received a call from the hospital today and they agreed with me and said they would make that a matter of concern to the hospital for a possible change in policy. After that doctor has a responsibility for the whole day. If it is a full service hospital on the weekends as I was told in the emergency room they should have a doctor or a backup there all the time.

]]> By: Doug Floyd http://www.jeremyfloyd.com/2009/get-the-tip/comment-page-1/#comment-57190 Doug Floyd Mon, 15 Jun 2009 18:06:26 +0000 http://www.jeremyfloyd.com/?p=571#comment-57190 Good observations but there are some underlying problems. I'll focus on the most glaring. Taking your kids to a trendy sushi restaurant instead of a fast food joint with easy refill soda machines placed boldly out front. Noticing your parental oversight, the chef should have said, "No kids served here!" You might have walked away mad, but your kids would have been thanking you as they played with their happy meal toys. But since both you and the chef failed to communicate, you're right, the server should have set, "Get the h%@@ out of here or be prepared for the lunch from h%@@!" Good observations but there are some underlying problems.

I’ll focus on the most glaring. Taking your kids to a trendy sushi restaurant instead of a fast food joint with easy refill soda machines placed boldly out front.

Noticing your parental oversight, the chef should have said, “No kids served here!”

You might have walked away mad, but your kids would have been thanking you as they played with their happy meal toys.

But since both you and the chef failed to communicate, you’re right, the server should have set, “Get the h%@@ out of here or be prepared for the lunch from h%@@!”

]]> By: Jeremy Floyd http://www.jeremyfloyd.com/2009/get-the-tip/comment-page-1/#comment-57186 Jeremy Floyd Mon, 15 Jun 2009 17:51:43 +0000 http://www.jeremyfloyd.com/?p=571#comment-57186 @robert owen I agree. One could make an economic argument that if you have 10 tables and can only service 5 well, then you should focus delivering exceptional service to 4 deliver mediocre service to the rest and the net tip will be higher, but setting the expectation, i would expect, would net even a higher tip (as you get the sympathy $). BTW, agreed Waffle House is great for bacon but not so much for wine suggestions. @robert owen

I agree. One could make an economic argument that if you have 10 tables and can only service 5 well, then you should focus delivering exceptional service to 4 deliver mediocre service to the rest and the net tip will be higher, but setting the expectation, i would expect, would net even a higher tip (as you get the sympathy $).

BTW, agreed Waffle House is great for bacon but not so much for wine suggestions.

]]> By: Robert Owen http://www.jeremyfloyd.com/2009/get-the-tip/comment-page-1/#comment-57175 Robert Owen Mon, 15 Jun 2009 16:16:33 +0000 http://www.jeremyfloyd.com/?p=571#comment-57175 Oh, and I like the Waffle House.. Bacon helps make everything better! ;-) Oh, and I like the Waffle House.. Bacon helps make everything better! ;-)

]]> By: Robert Owen http://www.jeremyfloyd.com/2009/get-the-tip/comment-page-1/#comment-57173 Robert Owen Mon, 15 Jun 2009 16:15:56 +0000 http://www.jeremyfloyd.com/?p=571#comment-57173 Good post. I understand what you mean... and I guess I fall short in that respect sometimes. for me it falls down to prioritizing... trying to make everyone the priority at the same time just doesn't work too well. Good post. I understand what you mean… and I guess I fall short in that respect sometimes. for me it falls down to prioritizing… trying to make everyone the priority at the same time just doesn’t work too well.

]]> By: Jonathan http://www.jeremyfloyd.com/2009/get-the-tip/comment-page-1/#comment-57171 Jonathan Mon, 15 Jun 2009 16:02:28 +0000 http://www.jeremyfloyd.com/?p=571#comment-57171 how about the cat who takes your entire order from memory without writing it down and them screws the order up. THAT cat deserves nada! how about the cat who takes your entire order from memory without writing it down and them screws the order up. THAT cat deserves nada!

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